Our Return Policy
Blue Mountains Boots
515 Great Western Highway
Faulconbridge NSW 2776
PH: 62 2 47511804
WEB SITE: WWW.BLUEMOUNTAINSBOOTS.COM
Returns / Refund Policy - FAQ's
Busy "B" Enterprises Pty Ltd reserves the right to update these policies at any time.
• Under what conditions will the merchant accept a return or exchange?
Please note - All sales are final. We do not accept returns when customers decide for any reason that they no longer want their order, so please choose carefully when placing your order.
If your goods are received damaged or not as ordered we will provide a refund if you return the goods (not worn or damaged) within 14 days of receipt.
Items that are not the desired size or colour may be exchanged (if not worn) within 14 days of receipt. All postage/ shipping costs are the responsibility of the customer.
All returns must be in 100% new condition, not worn, nor washed and all tags in place. Please ensure returned item(s) are packaged correctly as we cannot accept damaged returns. We will assess all returned item’s condition and refuse any damaged, worn or washed items. Any costs associated with sending such refused items back to you are your responsibility.
You must email or phone us first and inform us of the reason for a return. We will then provide you with further instructions.
• How should the item be returned (mail, pick-up)?
When returning goods, please ensure that you send returned goods back using recorded and insured delivery, so you have proof of posting. Any costs associated with the return of items by you to us are your responsibility, including costs of sending exchanged / or refused items back to you.
• Where should the customer send/forward the returned item(s)?
You mustus prior to returning or exchanging any items and inform us of the reason. We will then give you the contact point for the return.
• Time limit, if any, to return the item(s)?
Incorrect size, colour or style not ordered must be returned within 14 days for replacement, please ensure the product is in the same condition as when you received it.
It is the discretion of Busy "B" Enterprises Pty Ltd to refund less any freight charges for returns.
• Are the delivery charges refundable if I return items?
Shipping and Insurance costs are not refundable.
If it is our mistake and is not as per your order then we will refund delivery charges.
We will exchange the footwear for incorrect sizing, colour style less any freight costs.
• What things must the customer include with the returned item(s)
Copy of payment record, contact details, delivery docket, original packing, and reasons why this item(s) is being returned?
• How much time will it take to process the refund?
As soon as the product is received in Australia your replacement/credit will be sent the next day. Please send a copy of your receipt with your returned item and any relevant information.
• How will the customer know whether the refund has been processed?
We will email you immediately the item has been processed to confirm the refund.
*Receipt of goods with the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us via e-mail prior to your purchase if you have any doubts or queries.
You should contact us immediately should you wish to cancel any order for the Products placed through the Website. Requests for cancelation will be honored as long as the goods have not already been sent or if it was a special order the item has not been made.
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancelation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
BUSY ‘B’ ENTERPRISES P/L TRADES AS : BLUE MOUNTAINS UGG BOOTS
OUR TRADING NAME IS A REGISTERED TRADE MARK.
WE HAVE OPERATED SINCE 1933 AND WE ARE THE OLDEST CONTINUALLY OPERATING SHEEPSKIN BOOT BUSINESS IN AUSTRALIA/THE WORLD AND HAVE THE ORIGINAL/LONGEST OPERATING WEB SITE FOR SHEEPSKIN BOOTS.
|Corner Everton Rd and Great Western Highway
Faulconbridge NSW 2776
|+61 2 4751-1804
|79 001 297 329